With many organisations now relying on their PCs, the internet and email as essential business and communication tools, downtime can seriously hamper the productivity of your staff. However, justifying the cost-effectiveness of a dedicated in-house IT technician can prove untenable. By contrast, do you want your staff spending their time attempting for example fixing your server instead of their proper duties?
How We Can Help
Depending on your needs we can provide a call out service for as and when problems arise, or for more business critical systems, an on-going support contract to help prevent problems arising in the first place. We have a proven track record in supporting all Windows based networks, with our technicians having many years of actual real life network support experience.
We also offer competitive pricing for any hardware and software though our network of specialist suppliers. We can advise you on equipment required for any current or future IT projects you may have.
Managed Support
The premise behind our Managed Support Contract is to provide cost effective cover for your organisation’s IT network infrastructure. With support options available via email, telephone, remote access or on site visits, you can be assured that your problems will be solved quickly.
Our aim is to help reduce your support costs each year by providing a unique approach of training the end user to prevent problems recurring, utilising remote access tools to administer your systems offsite, and standardising hardware/software builds so workstations can be restored quickly and easily.
Preventing Downtime
By providing regular onsite check ups on your supported equipment, and keeping up to date with technology issues relevant to your organisation, our Managed Support Contract is a pro-active service designed to help prevent problems arising in the first place. However, when problems do arise, we aim to have them resolved quickly and efficiently, with as little disruption to your business as possible.
What Do We Support?
· All Windows Server based, and peer-to-peer networks
· All Windows based workstations and associated peripherals
· All network routers/switches/hubs, associated cabling and all internet connections
How It Works
Once you have signed up to our Managed Support Contract our technicians will familiarise themselves with your current systems to ensure they can provide solutions as quickly as possible.
The regular fee, which is dependent on the equipment maintained, entitles you to email and telephone support. Where the technology allows, remote access support will also be provided. We will endeavour to resolve all issues using the above support methods. Where this is not possible, subject to your agreement first, we will allocate a technician for an on site visit.
For any software or hardware issues that may arise, we will liaise with any third party suppliers (Dell / IBM / HP etc) on your behalf.
We will provide regular health checks to ensure your network is operating as it should, with all machines up to date with any relevant security patches. This is very important to keep your network fully secure.
All on site technician visits are chargeable, with the exception of any health check visits.
How Much Does It Cost?
The cost will depend on the amount of equipment supported, however there is no fixed charge for this service as each contract is tailored to your organisation’s needs.
Our Managed Support Contract offers superb value for money, ensuring the Total Cost of Ownership of your IT system remains as low as possible.
What Next?
If you would like to discuss any aspect of our support contract, please feel free to contact us on 0781 201 8588 or by email to sales@uniqueict.com.
